Return and Refund Policy
Last Updated: 15 October 2026
At Cabinato Furniture UK, we want you to be happy with your purchase. If you have any concerns about your order, please contact our customer service team.
1. Right to Cancel
If you purchase online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.
To exercise this right, please contact us within the cancellation period. After notifying us, you generally have a further 14 days to return the goods.
Certain products, including genuinely bespoke or personalised furniture, may be exempt from the change-of-mind cancellation right where permitted by law.
2. Return Conditions
Returned furniture should be handled carefully and kept in its original condition, with all included parts and accessories.
You may inspect the goods as you would in a physical shop. However, handling beyond what is necessary to establish their nature and characteristics may result in a deduction for diminished value where permitted by law.
Please contact us before arranging a return so we can provide the correct instructions.
3. Return Shipping Costs
For change-of-mind returns, customers are responsible for direct return costs where this has been clearly disclosed before purchase and is permitted by law.
For large or heavy furniture, please contact us before arranging collection so we can discuss the return process and any applicable costs.
If an item is faulty, damaged, incorrect or not as described, please contact us. Your statutory consumer rights remain unaffected.
4. Damaged or Faulty Items
Please inspect your order upon delivery and notify us as soon as possible if your furniture arrives damaged, faulty or incorrect.
Where possible, provide your order number and clear photographs of the issue. We will assess the problem and explain the available options under applicable consumer law.
Nothing in this policy limits your statutory rights concerning faulty or misdescribed goods.
5. Refunds
Once your return has been received or appropriate evidence of return has been provided, we will process eligible refunds within the applicable legal timeframe.
Where the statutory cancellation right applies, refunds will generally be issued within 14 days of receiving the returned goods or, where applicable, evidence that they have been sent back.
Refunds will normally be made using the original payment method unless you expressly agree otherwise. Standard delivery charges will be refunded where required by law.
6. Exchanges
If you would like to exchange an item for another product, colour or size, please contact our customer service team. Exchanges are subject to product availability and applicable consumer rights.
7. Order Cancellations
If you wish to cancel an order before dispatch, contact us as soon as possible. We will confirm whether the order can be cancelled and whether any applicable legal rights or charges apply.
Your statutory cancellation rights are not affected by this section.
8. Contact Us
For questions about refunds, returns, cancellations or damaged deliveries, please contact:
Business: Cabinato Furniture UK
Email: [Insert customer service email]
Phone: [Insert contact number, if available]
Returns Address: [Insert verified returns address]
We aim to respond to all enquiries as promptly as possible.